Ebike Electric Cycle Centres Ltd (‘Ebike Centres’) are a UK based company registered in England (company number 08210221). The following Terms & Conditions (‘Terms’) relate to all sales made through this web site. By making a purchase through this web site you (the ‘buyer’) agree to accept these Terms. These Terms & Conditions replace and supersede any previous Terms and Conditions. Ebike Centres reserves the right to vary these Terms at any time. Any waiver of these Terms between Ebike Centres and the buyer on any occasion shall merely act as a waiver on that occasion, and shall not affect the Seller’s right to enforce these Terms & Conditions on any further occasion. These Terms and Conditions do not affect your statutory rights.
We take great care to ensure the accuracy of all prices and descriptions, and the availability of goods on this web site. Should an error occur we reserve the right to correct the error and notify you if you have made an order. At this time no contract will be deemed to have been entered into and you will have the opportunity to accept the modified price / description or receive a full refund with no further liability. All goods offered are subject to availability and offers may be withdrawn at any time.
Difference between an ‘order’ and a ‘sale’
The receipt of your order does not constitute a sale. During the ordering process we may issue an acknowledgement of your order (electronically, verbally or otherwise) in order to confirm that your order has been safely received. This acknowledgement does not constitute a sale. Upon receipt of your order we will check the details to confirm price, description and availability. If any errors are found at this stage they will be brought to your attention as soon as possible and you will be offered the choice of a full refund (with no further liability) or a revised order. A sale will occur when full payment has been received by Ebike Centres and the goods have been dispatched to you.
Pricing on this web site
Prices displayed are in UK Sterling and are inclusive of VAT. We are VAT registered. Prices on this web site may differ from prices in our retail stores or associated suppliers. We are not obliged to offer retail store customers the same prices as are displayed on this web site or vice versa. Any prices offered by our retail store through media, advertisement, promotion, scheme, word of mouth or any other means will not necessarily be honoured by this web site, and vice versa.
Overseas customers purchasing goods through this web site are responsible for checking their liability for tax and VAT in any country other than the UK.
Options for collection and delivery
We offer you choices in how to receive your purchase:
– Click and collect
You may purchase your goods online through our website using click and collect. Once you have received an acknowledgement of your order from us, we may call you to confirm your order and check on size, colour etc. We will then hold the item in-store for you to collect within one week, or longer with our prior written consent. If goods are not collected within one week, and no prior consent has been given, we reserve the right to charge a storage fee of £5 per day.
– Delivery locally, and by train to your nearest station
We offer free local delivery of electric bikes within Leicester. In this case we will ride your bike out to your home.
We will also deliver free of charge to train stations which lie between (and include) Leicester and; Nottingham, Derby, Birmingham and Kettering. Delivery will be arranged after you have made your order, and will be at a time which is convenient to both you and Ebike Centres.
Delivery cam also be arranged by train to London St Pancras upon payment of a £20 delivery charge.
We do not currently deliver by courier.
Your goods will be dispatched as soon as possible and in most cases you should receive them in 5 to 7 working days (UK mainland); longer for other parts of the UK. If delivery will take longer we will contact you to let you know. Customers should await receipt of their goods before making plans for the use of their goods.
We use a variety of methods of delivery including Royal Mail, courier and personal delivery. The method of delivery and any associated costs will be notified to you at the time of ordering, and may be described in more detail elsewhere on this web site. Please contact us before making your order if you would like more information.
Please remember that delivery times can be adversely affected by bad weather, industrial action, periods of high demand (eg Christmas) and events beyond our control. We will endeavour to keep you informed should your order be delayed.
Important: goods damaged during delivery
Please do not accept delivery from a courier or other agent if the packaging or goods appear to have been damaged in transit. Do not sign for the goods as this may affect your insurance cover for the item. Please ask them to return the goods to us and then inform us of what has happened. We will investigate. Once you accept goods the risk passes to you.
Your personal information
Whenever you make a purchase online by credit / debit card, Paypal, charge card and by other means you are accepting that your account provider or card issuer will validate your account before authorising payment to us. We must receive their authorisation before delivering goods to you. In addition, for your protection, we reserve the right to carry out additional checks to verify your name, address and other information connected with your order. This may involve checking the information you have given us against publicly and commercially available data, by ourselves or third parties such as credit reference agencies. Alternatively we may contact you by telephone, email or letter to verify your identity. These precautions are taken for your protection. We will hold your details securely and not pass your information to anyone except authorised credit reference agencies, delivery agents or the manufacturer of your goods (for warranty purposes) without your consent unless legally obliged to do so.
In many cases, upon receipt of your goods, you will be required to complete and return a guarantee or warranty card (or provide your information online) within a specified period of time. It is a condition of your guarantee that you do so, and keep all receipts, acknowledgements and evidence in a safe place should they be requested later.
All guarantees and warranties are strictly subject to the goods being used for the purpose for which they are commonly intended, without being subjected to unreasonable stresses or strains, knocks or collisions.
Guarantees do not include parts which are subject to ‘wear and tear’ such as tyres, brakes, spokes, wheel rims etc. In many cases minor problems can be easily identified and fixed by telephone, so please call us first for advice.
Electric bikes must be maintained regularly to keep them in good condition, and the owner is expected to maintain and lubricate moving parts. Regular servicing by a professional cycle mechanic will ensure good performance for many years.
Warranties do not include general wear and tear, or faults caused by misuse. Batteries are guaranteed for a minimum period of 6 months from the date of purchase. This guarantee does not include misuse of the battery such as not following the manufacturer’s guidelines for charging, discharging and storing the battery. We reserve the right to send you replacement parts for standard items (which we expect you to fit). If the nature of the problem is such that it requires professional attention, you may return the product to us for repair within the warranty period. Goods must be clean and not covered in dirt and oil. If the bike has been in anyway tampered with or modified then this will invalidate the warranty. The warranty does not cover incorrectly assembled bicycles, sub-standard repairs, or poorly looked after (neglected) items. This includes extensive rain damage and other weather damage. Electric engines , controllers and components, whilst designed to be weather and water resistant, are not water proof. The warranty may be invalidated if the bike is not kept indoors or undercover. If an item needs to be returned then the customer is responsible for getting the item to our premises. This includes meeting the packaging and postage (courier) costs. We can arrange for our courier to collect the bike from you for a charge, and this must be met before our courier is instructed to collect. The customer is fully responsible for ensuring that the goods arrive with us in good condition. Our couriers will not collect items not suitably packaged and protected. We do not accept any responsibility for items lost or damaged in transit regardless of the method of return used. We do not accept the return of helmets or personal clothing for hygiene and safety reasons.
Return of unwanted goods
If you change your mind and decide that you do not want the goods you must inform us within 7 days of receipt of the goods. Please do not return goods without contacting us first, so that we can issue a RETURN FORM. This must be enclosed with your returned goods.
We must then receive the goods back within 21 days. They must be returned in their original packaging and they must be unused, undamaged and not fitted or altered in any way.
The cost of returning goods is your responsibility. You are strongly advised to insure the goods and obtain a receipt of posting. If your goods were delivered by courier we can arrange collection, if you request us to, but this will be at your expense. We will endeavour to process refunds within 14 days of receiving returned goods.
The owner is responsible for safe and legal use of goods supplied to them, including the minimum age limits for the use of electric bicycles and ensuring that other persons using the products are capable of doing so safely.
We accept no liability for death or personal injury unless caused directly by the negligence of Ebike Centres in circumstances where products have been assembled otherwise than strictly in accordance with the instructions received with the product or where alterations / modifications and/or poor or irregular servicing / maintenance to goods have been made.
In all cases, whether taken online or in-store, a deposit is non-returnable. Any deposit paid to Ebike Centres, whether to hold an item already in stock or to order in an item as a special request for a customer, will be retained by Ebike Centres to cover the loss of any potential sale if a customer later decides not to proceed. If an item has been specifically ordered in by Ebike Centres due to a customer order and the customer later cancels, the customer is responsible for any losses incurred by Ebike Centres up to the full value of the item.
Uncollected itens / property left on our premises
Items which have been purchased from us can be held in our shop for a limited amout of time, so we ask you to collect items as soon as possible after purchase to minimise the possibility of damage to the item(s). Our premises are small and very busy, and bikes in particular will have to be moved around frequently to make room for us to work. Any damage caused as a reduly is not our respomsibility. The same applies to any personal posessions left at our premises for any reason whatsoever.
Bicycles and any other items left with us for servicing or repair are left at the owners risk and we cannot accept liability for any accidental damage which may be caused to them. When you leave your bike with us we will give you an estimated date and time by which it will be ready for collection. We strive to complete all work as quickly as possible, as we have very limited storage space. Once your bike is ready for collection we will contact you by phone, text or email to inform you, and ask you to collect it. We require you to collect it as soon as possible after that. We will allow you a grace period of one working day, after which we will charge a storage fee of £5 per day until you collect your bike. At the end of one month we reserve the right to sell your property for whatever we can, and use this payment towards covering the costs of your repairs and storage. The surplus (if any) will be paid back to you.
Notwithstanding any rule of contract to the contrary, these Terms and Conditions and any internet sales, contract or agreement arising from them shall be deemed to have been made in England and shall be interpreted in accordance with English Law and industry custom and practice. Any disputes in respect of them shall be determined by English Courts.
Copyright © Ebike Electric Cycle Centres Ltd is the owner of all intellectual property and copyrights and the contents on this website.